2Fit Fashion
Sign in My Account Order Status Contact Us Shopping Cart

Our Policy

Orders

 

Standard shipping orders are processed within 2-3 business days from the time the payment is processed and cleared, excluding weekends and holidays. Email notification with the shipment tracking number will be sent the same day the shipment is assigned to shipping company.

Email address is required on all orders in case there are any issues that may arise concerning the order.

Next Day, 2nd Day and 3rd Day shipping orders placed before 1pm PST will be processed the same day, any orders after 1pm PST will be processed the following business day.

All sales are final for clearance items.

All promotions applied to an order, including any free shipping promotions, will be subject to adjustment on returns, cancellations and exchanges.

Orders may not be edited once checkout has been completed.

International Orders

 

At the present time 2fitfashion only accepts international orders from Canada.

All prices on our site are listed in US dollars. The exact exchange rate is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.

International shipments may be subject to import duties, taxes or levies imposed by the destination country. Any and all customs clearance charges must be borne by the recipient. Customs policies vary from country to country; therefore you should contact your local customs office regarding the item you wish to order for further information. 2fitfashion is not responsible and does not refund customs, duties or taxes associated with international orders.

In accordance with international shipping guidelines, 2fitfashion list all merchandise at full cost on customs form.

Due to customs processing of international shipments, 2fitfashion is unable to quote a delivery time. Email with method of shipment and tracking number will be sent once the shipment leaves our warehouse; customer must track the status of the shipment for the delivery date.

Shipping Policy

 

Domestic shipping method to forty eight (48) contiguous states within United States, Alaska, Hawaii and APO/FPO addresses:

  • UPS (United Parcel Service)
  • USPS (United States Postal Service)

 

Alaska and Hawaii are considered international shipping and will incur a surcharge.

Please allow additional time for shipments to APO/FPO addresses.

Shipping rates:

  • Standard Free Shipping on domestic orders above $100.00.
  • Expedited (Next, 2nd, 3rd day) are shipped via UPS and shipping rates are based on the actual weight of the items purchased. Expedited shipping rates will be calculated at check out when expedited shipping option is selected.
  • Expedited shipping orders must be placed by 1pm PST for same day shipment, orders placed after 1pm PST will be processed next business day.
  • International orders to Canada will be based on UPS international rates.

 

Delivery time

  • Standard shipping delivery is 3-10 business days depending on shipping destination.
  • Expedited shipping is within the expedited shipping days chosen. Expedited shipments guarantees are the same as those outlined by carrier (UPS).  2fitfashion does not assume responsibility for expedited shipment delays by carrier. Should the shipment arrive late, 2fitfashion will process a claim to have the shipping charges refunded.

 

* add link to UPS, FedEx, USPS expedited shipping policies and guarantees.

Payment

 

2fitfahion accepts the following methods of payments:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

 

2fitfashion will send you an email confirmation once your payment has been processed.

If an error occurred during the payment process please email to info@2fitfashion.com in order to correct the error.

2fitfashion will email you or contact you by phone, if contact number was provided, in case there are any issues with payment of your order.

Return/Refund Policy

 

Always striving to achieve 100% customer satisfaction

  • If you are not 100% satisfied with your purchase, you can return your order to the warehouse within twenty-one (21) days of the purchase date. Please email your return request to info@2fitfashion.com . Please include in your email an explanation for wanting to return the merchandise. A return authorization (RA) number will be issued which must be included outside of the package. Return packages without a valid return authorization number on the outside of the box will be refused.
  • The buyer is responsible for all return shipping charges. Return shipping with tracking number (i.e. UPS, FedEx, or USPS with tracking) is required; we are not responsible for the returned item/s until the item/s is received and/or signed for by our returns department.
  • Products must be unworn with the original tag, in the original condition you received. Copy of the original packing slip, stating the reason for return and RA number must be included inside the return package.
  • Once the item is received and inspected by our returns department, refund will be issued within seven (7) business days. Refund for the original amount of the item minus freight charges will be issued to the original payment method used for the order. A confirmation email will be sent once the item is received and refund is issued. Although the usual time frame for most credit cards banks to post a refund is two (2) weeks, please note that some banks could take up to two (2) billing cycles for the refund to post to your account.
  • All returns will be subject to adjustment for any promotions, if any, that may been applied during the original purchase i.e. free shipping, promotional discount…
  • No returns will be accepted for clearance items.

 

Address for returning items:

2FitFashion
Att: Returns Dept.
1200 Santee St #505
Los AngelesCA 90015

Emailing us at, info@2fitfashion.com, on any return issues is the fastest way to reach us; if you need additional assistance please call 213-545-1117, our representatives are available from 9am-5pm PST, Monday – Friday.

Exchanges

 

2fitfashion is unable to offer exchanges due to the fact that we cannot guarantee the availability of the item that you wish to exchange for. However, you can place a new order on the item that you wish and process a return, within twenty one (21) days from the date of the purchase, of the item you do not wish to keep. Once the returned item is received by our returns department, a full refund minus the original freight charges and/or any promotions applied at the time of purchase will be refunded within seven (7) business days, to the original method of payment. All merchandise must be unworn and in the same condition it was received. For further details please read “Return/Refund Policy” section.

Emailing us at, info@2fitfashion.com, on any return issues is the fastest way to reach us; if you need additional assistance please call 213-545-1117, our representatives are available from 9am-5pm PST, Monday – Friday.

Damaged/Defective Items Return Policy

 

Always striving to achieve 100% customer satisfaction. Our quality control department takes great pride in making sure that all merchandise are damage/defect free before the items are shipped, but if per chance an item slipped through our quality control’s watchful eye, we will remedy the situation in expedited manner.

  • Please inspect the item for damage as soon as you receive the package
  • Return requests for damaged items must be emailed to info@2fitfahsion.com within twenty-four (24) hours from the time you receive the package. In the email describe the damage encountered; including images of the damage is not required but helpful in expediting your request
  • Once we review the status of the defective item, and it is determined that the item was damaged prior to being shipped to you, we will issue a return authorization (RA) number. Please write the RA number on the packing slip and enclose a copy on the return package. RA number must be written on the outside of the box and included in any further correspondences. Return packages without a valid return authorization number on the outside of the box will be refused.
  • Along with the RA number, UPS (United Parcel Service) return label will be emailed to you, which must be printed and placed on the return package. Please make sure to remove any pre existing shipping labels on the return package in order to ensure that package will not get lost in transit. Customer is responsible for dropping the package off at UPS drop off center
  • Customers are responsible for keeping a record of the tracking number until the item is received by our returns department.
  • Once the package is received, we will, at our discretion send you a replacement item, if available, or refund will be issued (including shipping and handling) if same item is not available at the time when the damaged item is received. Replacement items are sent free of freight charges.
  • No requests for return for defective items will be accepted after twenty-four (24) hours from the time you receive the package

 

Emailing us, returns@2fitfashion.com on any damage return issues is the fastest way to reach us, but should you wish to talk to a live customer service representative, please call 213-545-1117 from 9am-5pm PST.

Refused or Undeliverable packages

 
  • If a package is returned to the warehouse because it is refused or undeliverable, we will send you an email regarding the situation. If an email reply requesting reshipment is not received by us, within three (3) business days, refund will be issued for the order minus original shipping charges and return shipping charges. Refund will be processed to the original payment method. Reshipments will incur a reshipping fee.

Cancellations

 

Order cancellation requests must be sent via email, by use of the same email address used during the ordering process. If cancellation request is received prior to the order having been shipped, a confirmation email with acceptance of cancellation will be emailed to you. Should the package already have left our fulfillment center when we receive your cancellation request email, customer has the option of refusing the package or accepting the package and processing a return request. Either option does not relieve the customer of the responsibility for the freight charges; customer is responsible for the original freight charges and return freight to our fulfillment center.

Home| Contact Us| About Us| Return/Refund Policy| Our Policy| Privacy Policy
Copyright © 2017 2Fit Fashion. All rights reserved.
Shopping Cart Software powered by ecMidas.